Can I only register a single App?
The answer is no. On Airbridge Dashboard, you can register number of Apps as you like, with no limit. If you are managing more than two Apps, click on [양쪽 화살표 이미지-arrows in both ways] icon, which is located on the upper left corner of Dashboard, to go to the bottom of sidebar to ‘Register App’. To switch Dashboards among registered Apps, likewise go to click on [양쪽 화살표 이미지-arrows in both ways] icon, which is located on the upper left corner of Dashboard, to go to sidebar, and click on the App you want to switch to.
Is installing SDK required?
SDK Install is not mandatory, and you can stick to using Installation Link without installing SDK. `However, without SDK, viewing Touchpoints (clicks or impressions) through Paid Channel Paid Channel and Viral Channel Viral Channel is only available.
Since SDK Install allows you to view and analyze various data types after a Touchpoint, we strongly recommend that you install SDK.
How much time is needed for SDK Install, and how big is SDK in file size?
SDK Install will be completed within 10 minutes across different platforms, and you only need to upload it on the App Market after install. SDK file size, based on build, ranges between 300-400 KB for iOS. For Android, only 60 KB storage required. You can install it without any burden.
Is SDK for Unity also supported?
We are currently developing SDK for Unity, which will soon be available for support. If you write yo us to [Official Airbridge email(firstname.lastname@example.org)], we will be in touch with you as soon as SDK for Unity, as soon as the service is developed.
Is SDK for ReactNative supported?
As of now, we are offering a beta-service for ReactNative SDK on Android and iOS. We will soon launch official version of ReactNative SDK.
Premium Plan and Payment
How much is the service?
Airbridge offer three types of service plans, as of now. You can choose the according to MAU. For more inquiries on plan fees, please write to us at [Official Airbridge email(email@example.com)],
Where can I see my Premium Service currently in use?
Your current plan can be checked from Plan Name, which is located underneath Airbridge logo to the upper left corner of Dashboard. Also, you can see it from [App Info Management]-[Premium Service].
How do I see my registered credit card information, and can I change credit card?
There are two ways to check and edit credit card information.
First is clicking the email account, which is located on the upper right corner of Dashboard, to go to [My Information]-[Basic Information]-[Credit Card Management]. Here you can edit credit card information.
The second way is clicking the email account, which is located on the upper right corner of Dashboard, and go to [Premium Service]. Here you can edit credit card information by clicking registered credit card.
How can I check the my Premium Plan period and next payment date?
You can check your Premium Plan period and next payment date from [Premium Service], by clicking email account on the upper right of Dashboard. Also, you can go to [App Information Management]-[Premium Service] to view the same information
Where can I see previous payments for my Premium Plan?
To see my previous payments to Premium Plan, go to [App Information Management]-[App Payment History]. If you would like to see the App’s all previous payments, than go to [App Information Management]-[App Payment History], and click ‘All Payment’ button. Moreover, you can click on the bill icon, located on the right to each payment, to see bill and send it by email.
I have a problem while using the service. What do I do?
First of all, please refer to this ‘Service Guide’. Most of the problems can be addressed based on the “Service Guide”. If you have a difficult time solving the problem with ‘Service Guide’ alone, then write us an inquiry email to firstname.lastname@example.org, the official Airbridge Support. Or you can reach us via ‘1:1 Inquiry’ in the bottom right corner. We will be in touch with you within 48 hours. Over the course of long term, we will add Q&A feature so that Users accumulated inquiries can be shared with and browsed by all.
I have a technical issue while using service. What do I do?
All technical issues will be addressed as the highest priority of all issues. So as in the case of other issues, write us an inquiry email to email@example.com, the official Airbridge Support. Or you can reach us via ‘1:1 Inquiry’ in the bottom right corner. Meanwhile, when encountered with a sudden error, then first check if the error has actually occurred via Airbridge Status Check Webpage. This is because sometimes the issue may not be coming from Airbridge system. Nevertheless, if there is an item non-Operational, then it means already Airbridge Developers are urgently working on the issue, so don’t worry. Airbridge strives to offer you a service with stability at all times, through status check and testings.
I forgot my password. What do I do?
If you have forgot your password, then go to ‘Find Password’ from sign-in page, by submitting email address you used for sign-up. We will deliver a recovery email with link to reset password. By clicking on to the link, you can reset the password.
How can I change my password?
If you want to change password currently in use, click email account on the upper right of Dashboard, and go to [My Information]-[Basic Information]-[Change Password] to change password.